Action themes

Influencing interpersonal relationships :
the prism of prejudices
the Pygmalion effect
attentive listening
Showing our positive attitude : the foundation of success
Being assertive : from empathy to direct communication
Telephone canvassing
Negotiating : the 8 behavioural “musts”
Controlling our non-verbal communication
Drawing up and presenting a commercial offer
Handling a group negotiation
Defending and negotiating the price
Closing deals and creating a win-win outcome
Developing the relationship with the client :
the partnership meeting
handling complaints
Selling one’s ideas within the organisation
Communicating decisions
Speaking in public

The programme

Five interactive training days, spread over a period of four months

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