People Management

Action Themes

Fundamentals of Management Communication :
the prism of prejudices
the Pygmalion effect
asking questions and active listening
Positive programming
Setting clear objectives
Delegation :
how to motivate
the benefits of ’empowerment’
Taking decisions and communicating them
Positive feedback
Appraisal & Development meeting : optimizing the potential of our people
Being Assertive : the balance in communication
Productive Meetings :
from agenda to action plan
group creativity
Running Recruitment interviews
Control of progress
Daily coaching
Alignment in order to correct behaviour
The 360° internal sales process
Consensus building : the power of the team
Conflict handling and Arbitration
The anticipation meeting
The exit interview

The programme

Five interactive training days, spread over a period of four months

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