Customer service

Action themes

The basic principles of “customer relationship” :
positive programming
the prism of prejudices
the Pygmalion effect
the art of questioning
total listening
The commercial behaviours :
assertiveness as a communication tool : the weights “message” and “relationship”
handling difficult situations : 3 reflexes to restore the balance of communication
The customer partnership
handle the partnership meeting : 6 steps to go from customer to active recommendation
the LEON attitude : collect information to create extra business
handling complaints : an opportunity for improvement
The “internal” communication
assuming one’s responsability : commitment as a source for motivation
the art of selling one’s ideas in one’s own company
handling inter-personal conflicts


2 days of inter-active training spread over 2 months

For customised programmes, contact us

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