Action themes

Communication principles :
the prism of prejudices
the Pygmalion effect
the art of asking questions
total listening
Positive programming
Assertiveness :
balance of « message » and « relation »
dare to say « NO »
Managing verbal aggression :
3 steps towards a dialogue
Taking responsibility :
intention or objective : what is the difference ?
to gain commitment : source of motivation
The 360° sales process :
how to convince others of my idea ?
the operational « check list »
Meetings :
what is expected of me ?
from agenda to action
Conflict handling :
how to avoid a conflict ?
from conflict to negotiation
Consensus : the power of the team


2 days interactive training, spread over 4 weeks

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