{"id":13073,"date":"2014-08-04T12:03:04","date_gmt":"2014-08-04T11:03:04","guid":{"rendered":"http:\/\/www.pentamanagement.be\/?page_id=13073"},"modified":"2014-08-18T13:23:27","modified_gmt":"2014-08-18T12:23:27","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.pentamanagement.be\/en\/our-training-courses\/customer-service\/","title":{"rendered":"Customer service"},"content":{"rendered":"[spb_accordion width=”1\/1″ el_position=”first last”] [spb_accordion_tab title=”Action themes”] [spb_text_block pb_margin_bottom=”no” pb_border_bottom=”no” width=”1\/1″ el_position=”first last”]\n

The basic principles of “customer relationship” :<\/strong>
\n\u2022<\/span> positive programming
\n\u2022<\/span> the prism of prejudices
\n\u2022<\/span> the Pygmalion effect
\n\u2022<\/span> the art of questioning
\n\u2022<\/span> total listening
\nThe commercial behaviours :<\/strong>
\n\u2022<\/span> assertiveness as a communication tool : the weights “message” and “relationship”
\n\u2022<\/span> handling difficult situations : 3 reflexes to restore the balance of communication
\nThe customer partnership<\/strong>
\n\u2022<\/span> handle the partnership meeting : 6 steps to go from customer to active recommendation
\n\u2022<\/span> the LEON attitude : collect information to create extra business
\n\u2022<\/span> handling complaints : an opportunity for improvement
\nThe “internal” communication<\/strong>
\n\u2022<\/span> assuming one’s responsability : commitment as a source for motivation
\n\u2022<\/span> the art of selling one’s ideas in one’s own company
\n\u2022<\/span> handling inter-personal conflicts<\/p>\n[\/spb_text_block] [\/spb_accordion_tab] [spb_accordion_tab title=”Planning”] [spb_text_block pb_margin_bottom=”no” pb_border_bottom=”no” width=”1\/1″ el_position=”first last”]\n

2 days of inter-active training spread over 2 months<\/p>\n[\/spb_text_block] [\/spb_accordion_tab] [\/spb_accordion] [impact_text include_button=”yes” button_style=”standard” title=”Click here” href=”\/en\/contact-2\/” color=”accent” target=”_self” position=”cta_align_right” alt_background=”none” width=”1\/1″ el_position=”first last”]\n

For customised programmes, contact us<\/p>\n[\/impact_text]\n","protected":false},"excerpt":{"rendered":"

[spb_accordion width=”1\/1″ el_position=”first last”] [spb_accordion_tab title=”Action themes”] [spb_text_block pb_margin_bottom=”no” pb_border_bottom=”no” width=”1\/1″ el_position=”first last”] The basic principles of “customer relationship” : \u2022 positive programming \u2022 the prism of prejudices \u2022 the Pygmalion effect \u2022 the art of questioning \u2022 total listening The commercial behaviours : \u2022 assertiveness as a communication tool : the weights “message” and “relationship” \u2022 handling difficult situations […]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":13055,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13073","page","type-page","status-publish","hentry"],"yoast_head":"\nCustomer service - Penta Management<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pentamanagement.be\/en\/our-training-courses\/customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer service - Penta Management\" \/>\n<meta property=\"og:description\" content=\"[spb_accordion width=”1\/1″ el_position=”first last”] [spb_accordion_tab title=”Action themes”] [spb_text_block pb_margin_bottom=”no” pb_border_bottom=”no” width=”1\/1″ el_position=”first last”] The basic principles of “customer relationship” : \u2022 positive programming \u2022 the prism of prejudices \u2022 the Pygmalion effect \u2022 the art of questioning \u2022 total listening The commercial behaviours : \u2022 assertiveness as a communication tool : the weights “message” and “relationship” \u2022 handling difficult situations […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.pentamanagement.be\/en\/our-training-courses\/customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Penta Management\" \/>\n<meta property=\"article:modified_time\" content=\"2014-08-18T12:23:27+00:00\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.pentamanagement.be\/en\/our-training-courses\/customer-service\/\",\"url\":\"https:\/\/www.pentamanagement.be\/en\/our-training-courses\/customer-service\/\",\"name\":\"Customer service - 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Penta Management","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.pentamanagement.be\/en\/our-training-courses\/customer-service\/","og_locale":"en_US","og_type":"article","og_title":"Customer service - Penta Management","og_description":"[spb_accordion width=”1\/1″ el_position=”first last”] [spb_accordion_tab title=”Action themes”] [spb_text_block pb_margin_bottom=”no” pb_border_bottom=”no” width=”1\/1″ el_position=”first last”] The basic principles of “customer relationship” : \u2022 positive programming \u2022 the prism of prejudices \u2022 the Pygmalion effect \u2022 the art of questioning \u2022 total listening The commercial behaviours : \u2022 assertiveness as a communication tool : the weights “message” and “relationship” \u2022 handling difficult situations […]","og_url":"https:\/\/www.pentamanagement.be\/en\/our-training-courses\/customer-service\/","og_site_name":"Penta Management","article_modified_time":"2014-08-18T12:23:27+00:00","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.pentamanagement.be\/en\/our-training-courses\/customer-service\/","url":"https:\/\/www.pentamanagement.be\/en\/our-training-courses\/customer-service\/","name":"Customer service - 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